Refund Policy

Our products are digital files delivered instantly, so they cannot be returned. We still want every order to work for you, so here is exactly when we refund and how.

We will refund or fix your order if

• Your file will not download or open, and we cannot fix it for you
• The product is materially different from its description
• You were charged twice for the same order
• You bought the same product twice by accident

Email support@exclusivedesignlab.com within 14 days of your purchase with your order ID and a short description of the problem. Most issues are solved with a replacement file within one business day.

What we cannot refund

• A change of mind after the files have been downloaded
• Color differences between your screen and your printer
• Printing costs, paper or ink

How refunds are processed

Refunds are issued by Creem, our merchant of record, to your original payment method. Once approved, they usually appear within 5 to 10 business days, depending on your bank. If you are in the EU or UK, you agree at checkout that delivery starts immediately and acknowledge that your right of withdrawal ends once the download begins. This does not affect your rights if a product is faulty.

Questions

Email support@exclusivedesignlab.com. We reply within two business days.